Privacy policy
Privacy Policy
Last Updated: July 2026
Your Privacy Matters
At ThreadVibe Living, we believe that trust is the foundation of every beautiful home. We value your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Genetic Traders, operating under the brand name ThreadVibe Living, collects, uses, stores, and protects your information when you visit www.threadvibeliving.com, browse our collections, or make a purchase.
By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, we kindly request that you discontinue using our website.
Information We Collect
To provide you with a seamless shopping experience, we may collect certain personal and technical information.
Personal Information
We may collect information including:
- Full Name
- Email Address
- Mobile Number
- Billing Address
- Shipping Address
- Payment Information (processed securely through trusted payment gateways)
- Order History
- Customer Support Requests
Providing this information is voluntary. However, certain services such as placing an order or tracking deliveries may not function without it.
Non-Personal Information
When you browse our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Geographic Location
- Website Activity
- Pages Viewed
- Products Viewed
- Referral Source
- Time Spent on Website
This information helps us improve our website performance and customer experience.
Cookies
ThreadVibe Living uses cookies and similar technologies to create a faster, safer, and more personalized shopping experience.
Cookies help us:
- Remember your shopping cart
- Save your preferences
- Improve website performance
- Analyze visitor behaviour
- Display relevant products and offers
You can disable cookies anytime through your browser settings. Please note that some website features may not function properly if cookies are disabled.
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Verify payments securely
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website experience
- Personalize product recommendations
- Prevent fraud and unauthorized transactions
- Conduct website analytics
- Send promotional emails, SMS, or WhatsApp updates (only if you have opted in)
- Introduce you to new collections, seasonal launches, and exclusive offers
Email, SMS & WhatsApp Communication
If you subscribe to our marketing communications, you may receive updates regarding:
- New Product Launches
- Exclusive Offers
- Festive Collections
- Home Styling Inspiration
- Order Updates
You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting our customer support team.
Payment Security
ThreadVibe Living does not store your credit or debit card details.
All payments are securely processed through trusted payment gateway partners using industry-standard encryption technologies.
Protecting Your Information
Protecting your privacy is extremely important to us.
We use:
- SSL Encryption
- Secure Servers
- Password-Protected Systems
- Limited Employee Access
- Secure Payment Infrastructure
- Continuous Fraud Monitoring
to help protect your personal information against unauthorized access, disclosure, alteration, or misuse.
Fraud Prevention
To maintain a secure shopping environment, we monitor transactions for suspicious or fraudulent activities.
Orders may be verified before processing to ensure customer safety.
Sharing Your Information
We never sell or rent your personal information.
Your information may only be shared with trusted partners who help us operate our business, including:
- Shopify
- Payment Gateway Providers
- Courier & Logistics Partners
- Google Analytics
- Meta (Facebook & Instagram Advertising)
- Customer Support Platforms
These partners receive only the information necessary to perform their services and are required to protect your information.
We may also disclose information where required by law or governmental authorities.
Third-Party Websites
Our website may contain links to third-party websites.
ThreadVibe Living is not responsible for the privacy practices, content, or policies of external websites. We encourage you to review their privacy policies before sharing any personal information.
Data Retention
We retain your information only for as long as necessary to:
- Fulfil your orders
- Provide customer support
- Meet legal and tax obligations
- Prevent fraud
- Improve our services
You may request deletion of your personal information where legally permitted.
Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Update your details
- Delete your account
- Withdraw marketing consent
- Request a copy of your stored information
To exercise these rights, please contact us using the details below.
Changes to This Privacy Policy
As our business evolves, we may update this Privacy Policy from time to time.
Any changes will be published on this page along with the revised "Last Updated" date.
Your continued use of our website after any changes constitutes acceptance of the updated Privacy Policy.
Grievance Officer
In accordance with the Information Technology Act, 2000 and applicable laws of India, any questions, complaints, or concerns regarding this Privacy Policy may be directed to our Grievance Officer.
ThreadVibe Living
Operated by Genetic Traders
Registered Office
385, Sector 21C
Faridabad, Haryana – 121001
India
Customer Support
+91 96500 34933
Email
admin@threadvibeliving.com
Support Hours
Monday – Saturday
10:00 AM – 7:00 PM (IST)
Governing Law
This Privacy Policy shall be governed by the laws of India.
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in Faridabad, Haryana.
